Return Process
How do customers request a return?
Before creating a removal they must first receive a return ID from Frisbi
Click on Return on our website and fill in all necessary fields
OPS - (for Canada) or Velocity ( for the UK) will confirm the request. The customer will receive an automated email with the Return ID, warehouse address, and instructions on how to enter on Amazon's end.
Once issued, the client can create a Removal Order on Seller Central. The Return ID # should be placed on the 'ship to' section of the removal order. ( Frisbi c/o return ID)
The client will insert the tracking number on our website as they become available.
As soon as our warehouse gets it, they’ll either send it back to the shipper, discard it, or relabel it and send it back to Amazon. ( based on what the client selected)
They will receive notifications once the return has been received and processed.
Only removal orders with Return IDs will be accepted. Any removal order shipped without a Return ID will be refused by our staff.
Return Guidelines
Frisbi only offers returns for clients that are currently shipping to the country they're returning from, using our services.
If a client says they will start using our services but first want to do a return speak to your manager to see if we can approve.
Only removal orders with Return IDs will be accepted. Any removal order shipped without a Return ID will be refused by our staff.