What's the reason for my shipment needing approval? (Pallet shipment)
Your shipment is awaiting approval for a booking number, which is necessary for reserving space in the aircraft for pallet shipments. We acquire this by reaching out to FedEx and then adding it to your shipment.
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Return Shipment
Returned Shipment Claims: Company dispute policy: -If shipment hasn’t yet left the ship from the country then the customer is eligible for a full refund. -If shipment was returned due to clearance issue refund depends on reason for return. If ...
How to complete the SED Form
A SED is required for all export shipments that are $2500 in value and above. ( besides for exports to Canada) Fill in the name and address of the US exporter (which can be found on the commercial invoice). Provide the shipper's Employer ...
IOR Fees
IOR is someone that is responsible for the shipment when the shipment passes customs. It can't be Amazon as they don't act as IOR, and the shipment will be returned. For all countries, there are different processes. UK- The company name shows with ...
How to weigh and measure your parcel?
Digital scales tend to be the most accurate, so use these to weigh your parcel if possible. Make sure you include the weight of your packaging and cushioning when stating your parcel weight (i.e. weigh it only once it is fully packaged and sealed). ...
Terms you will come across
Compliance- Ensuring that all products shipped are in compliance with customs in the country it's being imported to. Clearance- Making sure that shipments are cleared through customs when entering any foreign country. Incoterms- Define the ...