Help Center | General FAQs

General FAQs
What are the fee's for working with Frisbi?
Frisbi's fee structure includes our profit within the freight charges, ensuring transparency and simplicity. This approach eliminates hidden fees, allowing customers to see the total shipping costs upfront. By integrating profit into the shipping ...
Do You Offer IOR as a Standalone Service?
We often receive inquiries about whether we offer Importer of Record (IOR) services as a standalone option. Currently, we do not provide IOR as an independent service. To access our IOR services, clients must be shipping their products with us. This ...
What is the standard Amazon pallet requirement?
Pallet Requirements Use 40 x 48 inches, 4-way access wooden pallets. Do not ship units on pallets made of weak material such as plastic, cardboard, or particle board. If a single, large unit cannot fit on a 40 x 48 inches pallet without overhanging ...
Two Credit Card Charge Authorizations Sign Form - Which one to use?
If you add more than one payment card to your account, you may receive multiple authorization forms. This can be confusing, as it may not be immediately apparent that you can use either form. To simplify things, please select one of the authorization ...

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NRI Registration Information
Frisbi makes delivering to your Canadian customers a seamless and efficient process. We tailor your supply chain around your U.S. production facilities and your customers or Amazon FBA in Canada. In order to ship with UPS to Canada, we need to have a ...
How do I calculate my Duties and Taxes?
Calculate your import duty and taxes in a few quick steps, when you are importing goods into the USA, EU, Canada and many more countries using our Calculator
Which shipping carton should I use?
Size - make sure the size of your box is appropriate to the content. Overloaded boxes may burst; under-filled boxes are likely to collapse. Strength - be sure to choose boxes strong enough to hold the full weight of your consignment, made of ...
Creating a Shipment and Label
Watch the video below on how to Create a Shipment and Label Learn how to create a shipment & label using Frisbi360.
How to complete the SED Form
A SED is required for all export shipments that are $2500 in value and above. ( besides for exports to Canada) Fill in the name and address of the US exporter (which can be found on the commercial invoice). Provide the shipper's Employer ...

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