Frisbi Services | Returns | Knowledge Base

Returns
Return Process
How do customers request a return? Before creating a removal they must first receive a return ID from Frisbi Click on Return on our website and fill in all necessary fields OPS - (for Canada) or Velocity ( for the UK) will confirm the request. The ...
Return Shipment
Returned Shipment Claims: Company dispute policy: -If shipment hasn’t yet left the ship from the country then the customer is eligible for a full refund. -If shipment was returned due to clearance issue refund depends on reason for return. If ...

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NRI Registration Information
Frisbi makes delivering to your Canadian customers a seamless and efficient process. We tailor your supply chain around your U.S. production facilities and your customers or Amazon FBA in Canada. In order to ship with UPS to Canada, we need to have a ...
How do I calculate my Duties and Taxes?
Calculate your import duty and taxes in a few quick steps, when you are importing goods into the USA, EU, Canada and many more countries using our Calculator
Which shipping carton should I use?
Size - make sure the size of your box is appropriate to the content. Overloaded boxes may burst; under-filled boxes are likely to collapse. Strength - be sure to choose boxes strong enough to hold the full weight of your consignment, made of ...
How to complete the SED Form
A SED is required for all export shipments that are $2500 in value and above. ( besides for exports to Canada) Fill in the name and address of the US exporter (which can be found on the commercial invoice). Provide the shipper's Employer ...
Is the service door to door?
Goods are collected from your door and delivered to door at your chosen address

Returns